Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy – Hungersera

At Hungersera, customer satisfaction is our top priority.
We always strive to deliver your orders fresh, accurate, and on time.
However, if you face any issues with your order, our Refund and Returns Policy ensures a fair and simple process.

Food Order Refunds

Since our products are freshly prepared food items, returns are not applicable once the order has been delivered.
However, refunds may be processed in the following cases:

You received the wrong order or incorrect items
The food was not delivered due to a delivery error
The order was canceled by HungersEra before preparation

If any of the above apply, please contact us within 1 hour of delivery or order placement.

Order Cancellations

You may cancel your order within 5–10 minutes of placing it, only if the order has not yet been prepared or dispatched.
Once food preparation starts, cancellation is not possible.
In case of successful cancellation, the refund will be processed automatically within 3–7 business days (depending on your payment method).

Refund Process

Once your refund is approved:

Refunds will be issued to your original payment method (UPI, card, or wallet).
You’ll receive a confirmation email/SMS once your refund is processed.
Please allow 3–7 working days for the amount to reflect in your account.

Non-Refundable Situations

Refunds or returns will not be applicable if:

You provided an incorrect delivery address or phone number
The delivery was delayed due to weather or traffic conditions
You changed your mind after receiving the order
The food was partially consumed or tampered with

How to Request a Refund

If you believe you’re eligible for a refund:

Contact our support team within 1 hour of delivery.
Provide your Order ID, issue details, and photos (if applicable).
Our team will review your request and update you within 24 hours.

📧 Email: support@hungersera.com
📱 Phone: +91- 8200310490

Policy Updates

Hungersera reserves the right to modify this policy at any time.
Changes will be updated on this page and effective immediately after posting.

Late or missing refunds

If you haven’t received your refund yet, don’t worry — sometimes it takes a few extra days depending on your payment provider.

Please follow these steps before contacting us:

Check your bank account or payment app again.
Sometimes the refund may appear after a short delay.
Contact your bank or payment provider.
There’s often a short processing time before a refund is officially posted.
Check your email or SMS notifications.
HungersEra will always send a confirmation once your refund is processed from our side.

If you’ve completed all these steps and still haven’t received your refund, please contact us at:
📧 infohungersera.com
📱 +91 9724872120, 8200310490

Our support team will review your transaction and ensure your refund is resolved as quickly as possible.

Shipping returns

Shipping (Delivery) Policy

Delivery Time

Orders are usually delivered within 30–60 minutes, depending on your location, order size, and traffic conditions.
During rush hours, weekends, or bad weather, deliveries may take slightly longer.
You’ll receive an SMS or call confirmation once your order is dispatched.

Delivery Areas

HungersEra currently delivers within specific service zones of your city.
If your address falls outside our delivery area, our system will notify you before order placement.

Delivery Charges

Occasionally, we offer free delivery on minimum order amounts or during special promotions.

Delivery charges (if applicable) will be shown before you confirm your order.

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Our Promise

At Hungersera, we value every customer and strive to make your experience delicious, smooth, and satisfying.
Thank you for choosing us — we’ll always do our best to serve you better!